Goods Return Policy

 

GOODS RETURN POLICY

At Brenstew we pride ourselves on providing a superior level of service and a wide portfolio of local and international brands.

We appreciate that you want to shop with the confidence of knowing that if you are not completely satisfied with your purchase, you can simply return it to Brenstew and we will provide you with an exchange, refund or repair within the following guidelines. Please note that Brenstew has the right to assess the age and condition of returned goods prior to offering a repair or an exchange.

This policy applies to all purchases made from Brenstew, whether instore or online.

Proof of Purchase

Please note that all returns, refunds, exchanges or repair requests must be accompanied by any of the following Proof of Purchase documents:

• Original register receipt (no photocopies accepted)

• Tax Receipt/Invoice or Despatch Confirmation (for items purchased online)

• Original return/exchange receipt

Change of mind

If you have simply changed your mind about your purchase, Brenstew may offer you a refund or exchange, within a reasonable period of time, provided that:

• you have produced satisfactory Proof of Purchase; and

• the item is in resaleable condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused and as sold); and

• The item is not a Special Exception (see below):

If you are unable to provide satisfactory Proof of Purchase, Brenstew may, in its absolute discretion, provide you with an exchange to the current value of the item provided that:

• the item is in resaleable condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused and as sold); and

• we can verify that the item was originally purchased from Brenstew; and

• the item is not a Special Exception (see below); and

• Satisfactory Identification is presented at the time of the return.

In the circumstance where you are unable to exchange an item, subject to authorisation from a Brenstew Manager, Brenstew may in its absolute discretion provide you with a Gift Card to the current value of the of the item.

Satisfactory Identification

Please have photo identification ready so that we can record your name and verify your signature. Acceptable identification must also include your full name and expiry date, for example, Australian driver’s licence or passport. Please note that Brenstew has the right to assess the age and condition of returned goods prior to offering a repair or an exchange.

Bonus items/Gift Cards/Bundled items

All gift cards or bonus items which attached to the purchased products, or all elements of any bundled items, must also be returned with the original purchase. If not, the value of any such unreturned gift card, bonus or bundled item, or utilised portion of any gift card will be deducted from any refund.

Special Exceptions

Please choose carefully as we do not offer exchange or refund on the following items unless the item is faulty, significantly different from what was shown to you, not doing what it is supposed to do, or where otherwise required by law.

Gift Cards

Custom made and altered items

Personal care items

Other merchandise

• jewellery for body piercings

• pillows

• cosmetics (including fragrances)

• underwear

• swimwear

• any items purchased from our warehouse outlet 

Return Locations

You may return a product purchased instore to the Brenstew operated store from which it was purchased.

For products purchased online, you may return (but not exchange) the item by sending it to Brenstew Pty Ltd, 329 Peel Street, Tamworth NSW 2340. Please include your Proof of Purchase, contact details (including the order number, name, email address and phone number) with your goods. You are responsible for any return postage costs.

Payment Method

We will refund using your original payment method, or, where appropriate and at Brenstew’ sole discretion, on a Brenstew Gift Card.

Faulty/Defective Item

If you wish to return an item that you believe is faulty or defective, it may be necessary for the item to be returned to the manufacturer for assessment to determine whether or not you are entitled to an exchange, refund or repair. Note that Brenstew will, at all times, honour its obligations under the Australian Consumer Law.